Here is a list of Avaya CMS entities used by the Digital.ai Value Stream Intelligence application:
| Source entity | Display Name in the Source | Module | Product |
|---|---|---|---|
| acd_shifts | Not applicable | Agent | Operate Lens |
| agroups | Not applicable | Agent | Operate Lens |
| synonyms | Not applicable | Agent | Operate Lens |
| hagent | Not applicable | Agent | Operate Lens |
| hsplit | Not applicable | Skill | Operate Lens |
© 2022 Digital.ai Inc. All rights reserved.